Upcoming Transition to the IBM Support Portal
Scheduled Maintenance Report for Targetprocess
Completed
The scheduled maintenance has been completed.
Posted Sep 23, 2024 - 14:19 UTC
Scheduled
Upcoming Transition to the IBM Support Portal

Summary of Upcoming Changes to Apptio Support

What is changing?
As part of the IBM family, Apptio is making changes to better serve you. The Apptio Support Portal and Targetprocess Support Portal are being consolidated into the IBM Support Portal. (https://support.ibm.com/)

When is the change taking place?
The transition will occur over the third weekend of September beginning at 12:00am EDT 21 Sept. (4:00am UTC 21 Sept.). We anticipate completion on 23 Sept.

How will support contact you in response to open cases during the migration weekend?
Support will reach out to the contact we have on file as the case creator. If you are opening a critical case immediately before the migration weekend, please make sure to include your contact phone number.

How do I access my open cases after migration?
Please log into https://support.ibm.com/ to view your new and existing support cases

Questions:
For questions related to this migration, please reach out to your Account Manager, CSM, and/or TAM

Regards,
Apptio Global Support Team
Posted Sep 18, 2024 - 19:25 UTC
This scheduled maintenance affected: Sydney data center (APAC cluster), Dublin data center (EU cluster, EU2 cluster, POVEU cluster), and Portland data center (US cluster, US2 cluster).