Application does not load on all the servers

Incident Report for Targetprocess

Resolved

This incident has been resolved.
Posted Jul 29, 2020 - 14:24 UTC

Monitoring

All the accounts are up and running. Plugins including Search of some of the accounts hosted in Dallas may not work
Posted Jul 29, 2020 - 12:47 UTC

Update

Some of the accounts hosted in Dallas are still unavailable due to network issues
Posted Jul 29, 2020 - 11:26 UTC

Update

The issue is still observed for accounts hosted in Dallas. Network specialists of IBM provider have engaged the vendor and are working to restore service as soon as possible.
Posted Jul 29, 2020 - 11:00 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 29, 2020 - 09:25 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 29, 2020 - 09:20 UTC

Identified

Root cause of the issue is identified. Our team is working on fixing it
Posted Jul 29, 2020 - 08:52 UTC

Investigating

We are currently investigating this issue.
Posted Jul 29, 2020 - 08:32 UTC
This incident affected: Sydney data center (APAC cluster).