Salesforce Outage - Support Case Access Impacted

Incident Report for Targetprocess

Resolved

This incident has been resolved.

Posted Sep 16, 2026 - 16:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2026 - 12:30 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 16, 2026 - 11:14 UTC

Investigating

We are currently experiencing an issue with Salesforce that is impacting our Support team’s ability to access and review customer cases.

Posted Sep 16, 2026 - 10:03 UTC

This incident affected: Australia (APAC cluster), Europe (EU cluster, EU2 cluster, POVEU cluster), and Americas (US cluster, US2 cluster, US3 cluster).