tag:status.targetprocess.com,2005:/historyTargetprocess Status - Incident History2024-03-29T05:24:05ZTargetprocesstag:status.targetprocess.com,2005:Incident/203862472024-04-04T07:00:00Z2024-03-28T08:49:07ZMigration of the reporting internal storage - Portland data center, US cluster<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>4</var>, <var data-var='time'>07:00</var> - <var data-var='time'>11:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>08:49</var> UTC</small><br><strong>Scheduled</strong> - We will be migrating the internal storage for the reporting module to a newer version. This migration will enable delivering an improved performance for the reporting module. The reports will be unavailable during the entire maintenance window.</p>tag:status.targetprocess.com,2005:Incident/202427682024-03-30T09:00:00Z2024-03-14T11:44:25ZMigration of the reporting internal storage - Dublin data center -POVEU cluster<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>09:00</var> - <var data-var='time'>13:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:44</var> UTC</small><br><strong>Scheduled</strong> - We will be migrating the internal storage for the reporting module to a newer version. This migration will enable delivering an improved performance for the reporting module. The reports will be unavailable for up to 3 hours during the maintenance window.</p>tag:status.targetprocess.com,2005:Incident/203883442024-03-28T20:17:28Z2024-03-28T20:17:28ZDegraded Performance in US cluster<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>20:17</var> UTC</small><br><strong>Monitoring</strong> - We continue to monitor the load on the cluster.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>19:05</var> UTC</small><br><strong>Update</strong> - We continue to investigate and monitor the performance issues in the cluster.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:45</var> UTC</small><br><strong>Update</strong> - The investigation of the issue is still in progress.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Update</strong> - We keep looking into the issue. The investigation is still in progress.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:04</var> UTC</small><br><strong>Update</strong> - We continue to investigate the performance issues in the cluster.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Investigating</strong> - We are experiencing performance degradation on accounts hosted in US cluster. We are working diligently to resolve this issue.</p>tag:status.targetprocess.com,2005:Incident/203807212024-03-27T22:19:21Z2024-03-27T22:19:21ZTargetprocess Service Interruption<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:19</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue and your services have been restored.<br /><br />If you are still experiencing issues, please create a request in the Support Portal https://servicedesk.targetprocess.com/</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>21:30</var> UTC</small><br><strong>Update</strong> - We are still actively working on a fix for the ongoing issue.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Update</strong> - We are actively working on a fix for the ongoing issue.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>19:22</var> UTC</small><br><strong>Update</strong> - We are still experiencing an issue which may cause a degradation of service. We continue to work diligently to resolve this and will provide regular updates on our progress until we have done so.<br /><br />Currently, you may experience performance issues. We apologize for any inconvenience this interruption may have caused you.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:18</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing an issue which may cause a degradation of service. We are working diligently to resolve this and will provide regular updates on our progress.<br /><br />Currently, you may experience performance issues. We apologize for any inconvenience this interruption may have caused you.</p>tag:status.targetprocess.com,2005:Incident/202420042024-03-27T15:00:02Z2024-03-27T15:00:02ZMigration of the reporting internal storage - Sydney Datacenter APAC cluster<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Scheduled</strong> - We will be migrating the internal storage for the reporting module to a newer version. This migration will enable delivering an improved performance for the reporting module. The reports will be unavailable for up to 3 hours during the maintenance window.</p>tag:status.targetprocess.com,2005:Incident/201337282024-03-23T11:00:56Z2024-03-23T11:00:56ZMigration of Apptio Targetprocess Backend Services<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:36</var> UTC</small><br><strong>Scheduled</strong> - Migration of Apptio Targetprocess backend services to a modernized cloud infrastructure platform, aiming to enhance security, improve scalability and performance, and establish a more mature infrastructure management process. The migration process does not involve neither any data movements, nor external interfaces changes. Only the backend workloads are moved to be hosted on the modernized environment. Targetprocess will be unavailable during the maintenance window.</p>tag:status.targetprocess.com,2005:Incident/201336962024-03-16T11:00:56Z2024-03-16T11:00:56ZMigration of Apptio Targetprocess Backend Services<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:34</var> UTC</small><br><strong>Scheduled</strong> - Migration of Apptio Targetprocess backend services to a modernized cloud infrastructure platform, aiming to enhance security, improve scalability and performance, and establish a more mature infrastructure management process. The migration process does not involve neither any data movements, nor external interfaces changes. Only the backend workloads are moved to be hosted on the modernized environment. Targetprocess will be unavailable during the maintenance window.</p>tag:status.targetprocess.com,2005:Incident/201562142024-03-04T09:45:10Z2024-03-04T11:18:32ZAutomation rules are not getting triggered in Dublin EU2 cluster<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.targetprocess.com,2005:Incident/201053282024-03-01T15:37:28Z2024-03-01T15:37:28ZWe are experiencing issues with Email notifications<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:46</var> UTC</small><br><strong>Monitoring</strong> - The root cause of the issues with the outgoing email notifications has been identified and addressed. All queued emails are starting to be delivered. It can take some time to receive all the delayed messages. No data loss is expected. We're monitoring the progress.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:17</var> UTC</small><br><strong>Update</strong> - Every available resource is directed towards resolving the issue with email notifications.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Update</strong> - We're working on resolving the issue with the vendor with the highest priority.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:39</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue with the email notifications.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>09:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.targetprocess.com,2005:Incident/200504382024-02-22T18:36:36Z2024-02-22T21:36:54ZAutomation rules are not running for some accounts<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.targetprocess.com,2005:Incident/200269752024-02-20T08:28:07Z2024-02-20T08:28:07ZIssues with Automations rules in Dublin datacenter- EU2 cluster<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.targetprocess.com,2005:Incident/199934762024-02-16T00:33:23Z2024-02-16T00:33:23ZIssues with the access to the accounts hosted on the cluster<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>00:33</var> UTC</small><br><strong>Resolved</strong> - The functionality of the service has been restored.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>23:19</var> UTC</small><br><strong>Update</strong> - Efforts are currently underway to identify a solution. <br />Every available resource has been directed towards addressing this issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Update</strong> - We are actively working on finding a fix that will resolve the major incident.<br />All the resources have been allocated to the resolution of this issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>20:51</var> UTC</small><br><strong>Update</strong> - We are actively working on a fix for the ongoing issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>19:45</var> UTC</small><br><strong>Update</strong> - We keep investigating the incident with urgency. The investigation is ongoing.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>18:55</var> UTC</small><br><strong>Update</strong> - We are urgently looking into the issue. The investigation is still in progress.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:21</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.targetprocess.com,2005:Incident/199120712024-02-14T15:00:56Z2024-02-14T15:00:56ZMigration of the reporting internal storage - Sydney data center<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:34</var> UTC</small><br><strong>Scheduled</strong> - We will be migrating the internal storage for the reporting module to a newer version. This migration will enable delivering an improved performance for the reporting module. The reports will be unavailable for up to 3 hours during the maintenance window.</p>tag:status.targetprocess.com,2005:Incident/199749112024-02-13T13:34:15Z2024-02-13T13:34:15ZTargetprocess Service Interruption - Dublin EU datacenter<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:16</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing an issue with the application availability. We are working to resolve this and will provide regular updates on our progress.</p>tag:status.targetprocess.com,2005:Incident/199735202024-02-13T10:16:42Z2024-02-13T10:16:42ZUsers are unable to update the entity states and custom fields for certain entities within the account that are hosted in the Dublin data center.<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:35</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:33</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.targetprocess.com,2005:Incident/199373982024-02-08T10:02:24Z2024-02-08T10:02:24ZIssues with Automations rules in Dublin datacenter- EU2 cluster<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>08:45</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>08:39</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.targetprocess.com,2005:Incident/198942912024-02-02T21:32:46Z2024-02-02T21:32:46ZIntermittent availability issues<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>21:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:58</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:58</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.targetprocess.com,2005:Incident/198595512024-01-29T18:10:17Z2024-01-29T18:10:17ZDegraded performance. Automation rules are not running on the cluster<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>18:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.targetprocess.com,2005:Incident/198286462024-01-25T18:33:56Z2024-01-25T18:33:56ZCertificate of Authorization maintenance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:33</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:49</var> UTC</small><br><strong>Scheduled</strong> - No downtime is expected</p>tag:status.targetprocess.com,2005:Incident/197290242024-01-16T22:56:18Z2024-01-16T22:56:18ZIssues with the the access to US cluster<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>22:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>22:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>22:04</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.targetprocess.com,2005:Incident/196135312024-01-13T13:00:15Z2024-01-13T13:00:15ZMigration of the reporting internal storage - Dublin data center, EU and EU2 clusters<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>17:12</var> UTC</small><br><strong>Scheduled</strong> - We will be migrating the internal storage for the reporting module to a newer version. This migration will enable delivering an improved performance for the reporting module. The reports will be unavailable for up to 3 hours during the maintenance window.</p>tag:status.targetprocess.com,2005:Incident/196132032024-01-11T11:02:14Z2024-01-11T11:02:14ZMigration of the reporting internal storage - Portland data center, US2 cluster<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>11:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Scheduled</strong> - We will be migrating the internal storage for the reporting module to a newer version. This migration will enable delivering an improved performance for the reporting module. The reports will be unavailable during the entire maintenance window.</p>tag:status.targetprocess.com,2005:Incident/195073102023-12-22T18:49:22Z2023-12-22T18:49:22ZShare view functionality is not working. The DevOps team is working on the issue.<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>18:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>15:24</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing an issue with share view functionality. We are working diligently to resolve this and will provide regular updates on our progress. <br /><br />We apologize for any inconvenience this interruption may have caused you.</p>tag:status.targetprocess.com,2005:Incident/194375612023-12-14T12:42:23Z2023-12-14T12:42:23ZApplication outage<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:41</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.targetprocess.com,2005:Incident/192627472023-12-09T18:30:02Z2023-12-09T18:30:02ZPlanned maintenance on Kubernetes servers - Sydney datacenter<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>16:13</var> UTC</small><br><strong>Scheduled</strong> - We will perform the update of infrastructure services. During the maintenance window the downtime is expected.</p>